Privacy Policy
Last updated: October 2026
This Privacy Policy explains how GVA Doors & Garage Doors Ltd., operating as GVA Garage Doors, collects, uses, shares and protects personal information when you visit gvagaragedoors.ca, contact us or use our services. We handle personal information in line with British Columbia's Personal Information Protection Act (PIPA).
Information We Collect
Contact information. When you call us, submit a form or book a service, we collect your name, phone number, email address and service address.
Service information. Details about your garage door, the service requested and any notes you provide.
Usage data. When you visit our website, we may collect your IP address, browser type, pages visited and referring URL through standard web analytics tools.
How We Use Your Information
We use your personal information to schedule and perform garage door services, respond to your inquiries, send service confirmations and follow-up messages, improve our website and services, and comply with legal obligations.
We do not sell, rent or trade your personal information to third parties.
Sharing Your Information
We may share your information with service providers who help us operate our business (such as scheduling software and payment processors), where required by law, or with your consent.
Any third parties we work with are required to protect your information and use it only for the purpose we specify.
Cookies and Analytics
Our website uses cookies and similar technologies to understand how visitors use the site and to improve your experience. You can control cookies through your browser settings.
We use Google Analytics to collect anonymized usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically kept for 7 years for warranty and accounting purposes.
Your Rights
Under PIPA, you have the right to access the personal information we hold about you, request corrections to inaccurate information, and withdraw consent to our use of your information (subject to legal or contractual restrictions).
To exercise these rights, contact us at [email protected] or call 604.398.4009.
Security
We take reasonable steps to protect your personal information from unauthorized access, use or disclosure. Our website uses HTTPS encryption for all data transmission.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
GVA Doors & Garage Doors Ltd. Phone: 604.398.4009 | Email: [email protected] | Website: gvagaragedoors.ca