GVA Garage Doors maintains this web site to provide you with information about GVA Garage Doors, its products and services. You agree that your access to and use of this web site are subject to the following terms and conditions.
Call us on
(604)398-4009 for One Hour response time guarantee.
- The cost outlined is a minimum estimate depending on the job. The final cost may vary depending on the level of security of the lock system plus additional labour charges that may occur.
- An emergency service call fee may apply to service call trips made on holidays, weekend, after hours or overtime
- Every key is cut differently which means costs vary. The complexity of the job or potential programming costs may affect the final price.
- A reschedule fee may apply on new door installation if customer’s not home or job site is not ready for install.
- Important: If unforeseen circumstances occur on the job this may increase the cost of labour and for additional parts. In all circumstances, differences in price will be clearly explained before any work is carried out.
EFFECTIVE DATE May 05, 2022
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Note: The Privacy Policy has been updated. Please review the updated privacy policy carefully before using the Website. By using the Website, you consent to the terms of the updated Privacy Policy.
You are welcome to the GVA Garage Doors Site,
Fix Appliances CA Inc. (collectively “
GVA Garage Doors” or “
we”, or “
Site”) represents you Terms & Conditions, that with our Privacy Policy (collectively called “
Terms”) govern use of the website
https://gvagaragedoors.ca/ (hereinafter –
Site).
Please review these Terms carefully before the use of the Site because they affect your rights. By continuous use or review of the Site, you accept Terms and agree to be legally bound by them.
The Site interacts with Users on the basis of this public Terms & Conditions, which principles are presented below.
In case of the violation of the terms, we have the right to block the User and restrict the User’s access to the account. If you do not agree with the terms of this agreement, do not use the GVA Garage Doors site.
Acceptance and Modification to the Terms
These Terms are effective as of the Effective Date mentioned above. If you have not reviewed the Terms applicable to this Site since the Effective Date, please review these updated Terms carefully before using Site.
We may change these Terms in the future, so we encourage you to review periodically the Terms applicable to Site. The most current version of the applicable Terms & Conditions (along with its effective date) will be linked to the Site.
Please visit the Terms & Conditions section regularly in order not to miss out on important updates.
The administration of the Site has the right to:
- Create, modify, cancel the rules of the use, delete information;
- Restrict access to any information on the Site.
The user is personally liable to follow these Terms to be well informed about all modifications on the Site. Moreover, the User has the right to:
- Order services and goods;
- Search for information on the Site;
- Receive information and use it for personal non-commercial purposes.
In case the User does not agree with the updates or changes on this Site, the User is absolutely free to stop using the Site.
If you continue to use the Site after we change these Terms, you accept all changes.
The Use of Site
Without limiting any other provision in these Terms, you agree not to do the following, or assist others to do the following:
- Frame the Content, make Content available via in-line links, otherwise display Content in connection with an unauthorized logo or mark, or do anything that could falsely suggest a relationship between the GVA Garage Doors and any third party or potentially deprive us of revenue (including, without limitation, revenue from advertising, branding, or promotional activities);
- Transmit, collect, or access personally identifiable information about other users without the consent of those users and GVA Garage Doors;
- Engage in unauthorized spidering, “scraping,” data mining or harvesting of Content, or use any other unauthorized automated means to gather data from GVA Garage Doors;
- Impersonate any person or entity or otherwise misrepresent your affiliation or the origin of the materials you transmit.
- People who are under 18 years old are restricted to use the Site. If young people neglect the rules and still make some actions on the Site, we consider this action as a violation of these Terms.
If you violate this Section GVA Garage Doors may take any actions or seek any remedies permitted by laws of Canada (province of British Columbia).
The Site was launched according to the standards and requirements that prevent young people less than 18 years old from using our Site.
Goods and Services We Provide
We provide repairs, installation and maintenance of garage doors and openers, remote controllers, wireless keypads, tracks, weather-stripping’s, locks as well as sale of above mentioned goods specifically in our
Service Areas (thereafter referred to as the “Services.”)
Please be informed that there is too much information on our website that is why we can’t assure you that everything is updated as soon as any changes occur, so you can at any time contact our Customer Service Representative.
There are no territorial restrictions on our website, so you can access it from whichever location in the world you want. However, if you feel that the content on our website in any way is contradictory to the legislation of your region, you’d better contact us to clarify it. Please be patient and understand that we can’t monitor all the updates in the legislature of different regions in the world.
In case that some of the terms and conditions enlisted here do contradict the legislature of your country, make sure to still abide by all the rest.
Fees for Service Calls
GVA Garage Doors is a brokerage that provides garage door repair and installation. The main concern of this brokerage is to link customers and service providers. Potential clients can book service providers through GVA Garage Doors. Service providers can only receive payment a day later after completing the assigned work. Clients can pay to GVA Garage Doors through credit cards. This amount is then sent to the service provider each time the job has been completed. GVA Garage Doors also acts as a mediator to resolve any grievances between technicians and customers. By analysing all the evidence provided, GVA Garage Doors aims to settle arguments, providing solutions that favour both parties.
Each service that is purchased by a client is considered as a single order. This applies even when a client makes multiple orders at the same time.
When a client books a service, he or she is supposed to be at the stated address and make sure to follow the time of the appointment. Clients should also be at the stated address during the entire appointment window. If a client is unable to be present during the appointment, he or she can send a representative. The representative should be 18 years old or above. Make sure that the representative is able to pay and use a method that is valid. Failure to meet the conditions will lead to an extra charge, which is a reduced fee charge. This is going to compensate for any expenses made by the technician.
All invoices should be paid within a period that is stated on the invoice. If left unpaid, you will be charged a minimum $120 additional service fee.
Discounts are available for clients who request multiple jobs in the same house.
Cancellation Policy
In case of cancellation, clients should inform us about cancelling three hours before the appointment. For example: If you book an appointment from 12 pm to 4 pm, you have to notify us at, or before, 9 am. We must be given at least 3 (three) business hours’ notice. Customers should not leave any voicemail if they fail to cancel an appointment before three hours. All service calls can only be cancelled with a live agent. The live agent will then give clients a code that can be used for cancelling the appointment.
Clients who book an appointment three hours from the time of the appointment can cancel within thirty minutes from the time the appointment was booked.
If a client fails to follow the details of this policy, then he or she will be charged a reduced service call rate.
Additional information regarding
cancellation policy.
Refund Policy
A Client can receive a partial refund if they feel unsatisfied with the work done by the technician. This amount is taken with the consent of the technician. Any inquiries about refunds should be sent to our email address.
Clients cannot get any service call refund.
Clients cannot get a refund for labour fees.
Policy on Ordering Parts
Technicians who need to order a new part needed in repairing a garage door will charge a deposit of 100 CAD. Once the part that was ordered is installed, the outstanding amount has to be paid.
GVA Garage Doors will not be held accountable if the technicians experience any delays. Our duty is to make sure that our various suppliers deliver the parts on time.
You cannot receive a refund for orders made through a technician in the field. This is because such orders are processed as soon as they are made. All cancellations should be made within the first three hours for orders made through the head office.
Clients who wish to install parts on their own should pay for the part, including shipping and handling, when ordering a part. You can only return parts if they haven’t been opened. Once you open the part, you cannot return it. You are responsible for returning the unopened part and will be charged a restocking fee.
Clients who order a part that needs to be changed before a service diagnosis have to make a 90 CAD deposit before ordering the part that should be replaced. The remaining amount will be paid when the technician brings the part that needs to be installed. The client is expected to pay a reduced fee in cases where he or she makes an incorrect diagnosis and the order part does not fix the problem. You will pay a 90 CAD service fee.
The technician has to make sure that the work area is kept clean after fixing a garage door. If customers don’t ask for damaged parts then the technician will take them for recycling on the same day.
Intellectual Property Rights
The GVA Garage Doors is the only owner of the information provided on the Site. All content accessible through this Site is protected by copyright. The Content is:
Copyright © GVA Garage Doors its affiliates and/or licensors. All rights reserved. Such Content is protected by worldwide copyright laws and treaty provisions. We grant you a limited non-exclusive, non-transferable license to use and display on your computer or other electronic access device, the Content for your own personal and non-commercial use only, provided that you do not modify the Content and that you maintain all copyright and other proprietary notices. Except as provided herein, you agree not to reproduce, make derivative works of, retransmit, distribute, sell, publish, communicate, broadcast or otherwise make available any of the Content obtained through the Site, including without limitation, by caching, framing or similar means, without the prior written consent of the respective copyright owner of such Content.
GVA Garage Doors respects the intellectual property of others and asks that users of our Site do the same. In connection with our Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination of users of our online Site who are repeated infringers of intellectual property rights, including copyrights. If you believe that one of our users is, through the use of our Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification must be provided to our designated Copyright Agent:
- Your physical or electronic signature;
- Identification of the copyrighted work(s) that you claim to have been infringed;
- Identification of the material on our services that you claim is infringing and that you request Us to remove;
- Sufficient information to permit Us to locate such material;
- Your address, telephone number, and e-mail address; a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.
Please note that any misrepresentation of material fact in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by Us in connection with the written notification and allegation of copyright infringement.
Prohibited Actions
All the Users are forbidden to perform the following actions on the GVA Garage Doors Site:
- Copy, distribute, publish, perform engineering analysis, decompile, disassemble, modify, translate or try to access the source code to create derivatives from the source code or perform other actions; sell, assign, sublicense, transfer, distribute or lease software; provide access to the software to third parties over a computer network or in another way; export software to any country (physical or electronic media); use the software in a manner prohibited by applicable law; collect information about other Users and distribute it for illegal purposes.
Your Undertakings and Representations
Taking into account the rights you have in using the Services of the GVA Garage Doors, you represent, warrant, and agree that:
- You are 18 years old or elder, as defined in these Terms, is responsible for your actions;
- You use the Site for personal purposes only and do not give the info to the third parties;
- You respect and follow the principles established in these Terms;
- You give us the real data about yourself including name, surname, email, phone, etc.;
- You do not use the information provided on the Site for illegal purposes.
Disclaimer and Liability Limitations
GVA Garage Doors will not be liable for any failure or delay in their performance due to any cause beyond their reasonable control, including acts of war, acts of God, acts of third parties, earthquake, flood, embargo, riot, sabotage, labour shortage or dispute, governmental act, power failure or failure of the internet or computer equipment.
GVA Garage Doors will not be liable to anyone for any special, indirect, incidental, exemplary, punitive or consequential damages in connection with the Site (including its functions and content), your use of the Site (including its functions and content), these terms, even if foreseeable or even if one or more of the Users has been advised of the possibility of such damages.
You acknowledge and agree that if you incur any damages that arise out of the GVA Garage Doors acts or omissions, the damages, if any, are not irreparable and are not sufficient to entitle you to an injunction or other equitable relief restricting operation of the property, product, program or other content owned or controlled by the GVA Garage Doors.
Termination of Terms
You acknowledge and agree that the GVA Garage Doors, in its sole and absolute discretion, may, without notice to you, suspend or terminate your account or your use of, or access to, the Site, for any reason, including where We believe that you have violated any of these Terms. You further agree that the GVA Garage Doors shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of the GVA Garage Doors in operating the Site, your sole and exclusive remedy is to discontinue using the Site.
Confidentiality
By accepting these Terms, the User confirms that:
- Has read these Terms and accepts its terms and conditions;
- Is obliged not to disclose any confidential information regarding the Site and its agreement to the third parties;
If you totally agree with the Site’s terms of service, the GVA Garage Doors Site’s administration invites you to explore the information on our Site and learn something new about the industry we specialize in.
Governing Law and Jurisdiction
These Terms and all claims as between you and us arising from or related to your use of the Services will be governed by and construed in accordance with laws of Canada (province of British Columbia).
With respect to any disputes or claims not subject to arbitration (as set forth below), you agree to jurisdiction in the respective Court in accordance with the current legislation of Canada (province of British Columbia). Notwithstanding any other provision of these Terms, we may seek injunctive or other equitable relief from any court of competent jurisdiction.
Regardless of any statute or law, you must file any claim or action related to use of the Site or these Terms within one month after such claim or action accrued. Otherwise, you will waive the claim or action.
Disputes; Arbitration
If you have any dispute with or claim against GVA Garage Doors or if GVA Garage Doors have a dispute with or claim against you, in either case arising out of or relating to the Content or these Terms (a “Claim”), and the Claim is not resolved by contacting us via email, you and we each agree to take the necessary actions to resolve disputes, disagreements or claims that may arise during joint implementation of the Terms by negotiation, and in case of non-settlement, the dispute shall be submitted to the respective Court in accordance with the current legislation of Canada (province of British Columbia).
Miscellaneous
GVA Garage Doors may be required to notify you of certain cases. You hereby acknowledge and agree that such notices will be effective upon delivering them to you via email. If you do not provide us with accurate information, we will not be responsible for failure to notify you. Our failure to exercise any right or provision in these Terms will not constitute a waiver of such right. These Terms constitute the entire agreement between you and GVA Garage Doors. If any part of these Terms is determined to be invalid or unenforceable under applicable law, that provision will be removed, and the remainder of the Terms will continue to be valid.
You authorize GVA Garage Doors to provide information concerning you in order to comply with applicable laws or respond to a court order, subpoenas, or other lawful requests, or if we believe doing so would protect your safety or that of another person or as otherwise described in the Privacy Policy.
If you do not agree to these Terms, you should immediately stop using the Site.
Click here to
contact us regarding this Terms & Conditions or other related issues. You can also send us e-mail at:
info@gvagaragedoors.ca
